About UsSpecial Orders
We take pride in having contacts all over the world that are able to produce unique and singular products at quite reasonable rates that you are not able to acquire anywhere else. To procure these items we require a good quality original of which you want to have duplicated. As you can imagine, this process can take some time and effort to get you the best product for the price, therefore each of these orders will be evaluated on a product by product basis.
During the process, you will have the opportunity to approve the item, price and quantity, however at the time of order placement, we require 75% deposit with the remainder due on receipt. Should you decide to cancel the order before receipt, your deposit is forfeit. There are no returns on a special order, however if you feel that the purchase is not what you have approved, we will work with you to ensure that it is rectified.
We are here to help you and want to see you happy.
Shipping Charges
Shipping and handling charges are based on quotes from our shipping partners. We endeavor to be as accurate as possible, but due to the unique nature of some of the product as well as unusual sizes additional freight charges may apply to heavy or oversize items. Likewise, we are sometimes able to package product in a more logical fashion the courier software computer program can handle. In these cases we will notify you and bill only what is paid.
However, some orders will require a separate shipping quote depending on the item and weight of the order. Shipping within Canada is calculated in Canadian Funds. Areas that are not serviced by regular ground mail will receive an e-mail quotation with shipping options and rates.
Delivery Times
Due to the unique nature of this business and the product that we deal with, most of it special order, if the product is on hand, it will ship within 1-3 business days. If the product is either a special order or out of stock, we will notify you of anticipated stock date.
Please make special note that at this time - April 9, 2015 - button orders require 4-5 weeks to ship with a minimum order of 50 buttons per style (sizes can be mixed). Button orders cannot be returned
Expedited Shipping Services
We do offer expedited service. Shipping times may vary slightly, depending on the destination. If you would like to upgrade your shipping, please state this in the Additional Order Notes box on the billing information screen during checkout. We will get back to you with shipping quotes and times. To help speed up this process, please ensure we have your correct e-mail and/or telephone information on your order.
Tracking Your Order
When available, a tracking number, along with a direct link to track your shipment, will be sent in your shipping confirmation e-mail.
You can also track your shipments on our website under Order Status.
Please note: Courier tracking numbers are not available for international shipments.
Shipping to the U.S.
Add the items to your shopping cart and proceed with "Ship to a different address". Orders shipped to the U.S. including all applicable taxes and shipping costs will be displayed during the checkout process.
Please note: the prices we quote do not include any customs or duty charges applicable to your order.
Shipping Internationally
International orders the entire address, including postal code, in the two address lines provided on the "Shipping Information" screen. Shipping and handling charges for overseas orders are based on the destination country and the total weight of the order. We will be more than happy to review your order and send you an e-mail with shipping charges and expected delivery times for the shipping methods available.
Please note: the prices we quote do not include any customs or duty charges applicable to your order; Tracking numbers are not available for international shipments.
Guarantee
If for any reason, you are not completely satisfied with your order, please contact us by email for shipping details.
More Questions? Feel free to contact us at info@HistoricalTwistStore.com